Refund policy

Cannella will not offer refunds or exchanges for products that meet our quality standards once a product has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Cannella provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession.  We only give refunds if the product does not meet the flavor, size, and general description detailed in the invoice or menu description.

Cake flavor and texture is subjective. Refunds requested due to flavor or texture after a product has been accepted and picked up will be at the sole discretion of Cannella. Cannella may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of delivery. Please note, we do taste our products daily to ensure the highest quality. Quality determination is solely at the discretion of Cannella. Our baked goods are created from scratch with all natural ingredients. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the product to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.